This page provides an overview of our commitment to continuously improving the services we deliver.


Knowing how we are doing

On our wards you will see noticeboards called "Knowing how and what we are doing". These boards highlight the improvement initiatives that are ongoing and display information on how we are performing in relation to various aspects of care.

The boards were introduced to improve how we share information with patients and visitors and to showcase the ward's commitment to improving care.

The boards also help to empower staff to take an active role in quality improvement initiatives. Staff can see up to date, hard data about how we are doing - and this helps to motivate us by verifying that things are improving or flagging when they are not.


Preventing falls

Falls are a serious problem for patients. As well as physical injuries suffered, the psychological and social consequences of falling can have an equally huge impact on the patient. Evidence shows that falls are associated with increased risk of prolonged hospitalisation and a significant health decline. There is also strong evidence to show that by increasing the awareness of falls risks, the number of falls can be significantly reduced. In response to this we introduced our Falls Prevention Programme. Through this programme we aim to improve the accuracy in assessing falls risk of patients. We then aim to ensure that staff are aware of patients that are at risk of falling so that they can implement actions that are known to reduce the risks of falls.


Hospice Friendly Hospitals programme

End of life care is an experience that touches the lives of everyone on a personal or professional level. 43% of all people that will die in Ireland this year will die in adult acute hospital settings. We believe that all patients who die in our care should live well to the end. The Hospice Friendly Hospice Initiative was set up to ensure that we deliver on this.

Through the programme, we aim to provide patients and families with a seamless experience of care in hospital at a critical time in their lives. Some examples of how the programme achieves this include:

  • Providing training to our staff on all how to enhance care at end of life
  • Providing more single rooms for patients who are dying
  • Enhancing the environment on our busy wards by having family rooms and family suites to afford greater comfort to patients and their families at this time
  • Conducting research into the experiences of bereaved relatives. This large scale study is called VOICES MaJam with our academic partner UCD, and colleagues in St James Hospital and Trinity College Dublin.

Find out more information on our end of life care quality improvement programme


Board on Board Project

High performing hospitals all have one thing in common: an effective and active Board of Directors that is fully engaged with quality improvement and takes a decisive role in improving delivery of quality care in hospitals.

In 2014, to enhance the role of our Board of Directors in leading quality improvement, in we undertook the 'Mater Board on Board project' in collaboration with the HSE. This project was the first of its kind in Ireland.

This project has helped provide our Board with practical tools and skills to assume greater responsibility for, and strengthen its impact on, quality improvement initiatives in the hospital. One example is the introduction of a Board of Directors’ Quality Dashboard. This is a spreadsheet that provides clear information on how the hospital is performing in relation to a set of quality of clinical care indicators. It ensures that the the board members can see the right information, in the right way to improve their knowledge and understanding of quality of clinical care provided in the hospital.

To read more about this project, download the HSE's case report on the Board on Board project