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Patient Flow Department

Description of Service

The patient flow staff are a nursing team supporting your admission (either as a day case or inpatient) and discharge from the Mater hospital.

As an inpatient you may be requested to transfer to another ward / department in the best interest of patient care management.

Your full co-operation is greatly appreciated in this matter.

In arranging your discharge your doctors and nurses may decide that your care will be provided in your own environment (home), with the support of a variety of services in the community. This may be in the form of nurse visits, anti-biotic treatment, dressings, physiotherapy and / or blood tests.

Also, your care could be continued in other adjoining facilities under the Mater hospital.

The main responsibilities include:

Supporting patient placement from the Emergency Department, Out Patient Department;
Scheduling admissions from waiting lists and transfers from other hospitals;
Confirming admission dates and communicating this to the patient;
Promoting day care treatment instead of inpatient care;
Supporting your discharge from hospital to home by 11am;
Fully engaging with each patients journey promoting the shortest possible stay in the hospital by working closely with your medical, nursing, physiotherapist, social worker, occupational therapist, nutritionalist, speech and language therapist.
Supporting your transition from the hospital to short-term convalescence care or placement in longer-term residential care at the earliest opportunity.

Contact Details

Patient Flow Department
Mater Misericordiae University Hospital,
Eccles Street,
Dublin 7.

Ms. Noreen Keane, Senior Manager Patient Flow Department
Email: nkeane@mater.ie, or patientflow@mater.ie
Phone: 01 803 2000
Fax: 01 803 4796

Note: Monday to Friday’s; If your admission is to:

St. Michael’s 5 Day Ward Ph 01 803 2722 - between 07.30 hrs to 15.30 hrs
St. Michael’s Day Ward Ph 01 803 2722 - between 07.30 hrs to 15.30 hrs
St. Cecilia’s Ward for Cardiac & Lung Surgery Ph 01 803 2823 between 08.00 hrs to 18.00 hrs
St. Elizabeth’s Ward Ph 01 803 2309 between 07.00 hrs to 15.00 hrs