Services

Departments A - Z

Quality and Accreditation

Description of Service

The Quality and Accreditation department co-ordinates and supports all quality activities and initiatives in accordance with international and national best practice. There is a strong commitment to the delivery of quality patient care based on the values and mission of the hospital.  The main theme of our quality improvement programme is to create a culture and environment were by all employees are patient focused and provide the highest of quality care services.

The Hospital has participated in a number of national quality audits and accreditation programmes over the last number of years, both voluntary and mandatory and continues to champion performance improvements and quality initiatives throughout the organisation. 

The Hospital also initiated its own internal quality award “The Sister John of the Cross Award” named in honour of one of our longest serving staff members.  The successful initiative or project marks the introduction of a quality initiative which enhances the delivery of a service, bears the hallmarks of excellence in patient care and displays commitment to the hospital's mission which so characterised Sister John's life.

The Quality and Accreditation Department is also responsible for Business Continuity Management (BCM) within the hospital.   BCM is a holistic management process that “identifies potential impacts that threaten an organisation and provides a framework for building resilience and the capability for an effective response that safeguards the interests of its key stakeholders and reputation”  (BS 25999)

In a nutshell, BCM is a back-up plan, i.e. should an incident occur in any department, what back-up plan do we have in place to enable us sustain and recover our services.  The BCM objective is to ensure that the Mater Hospital has effective strategies in place to enable recovery to an acceptable level from an incident that would otherwise threaten its’ very existence.

Contact Details

Breda Doyle
Quality and Accreditation Manager
Email: bdoyle@mater.ie 
Telephone: 01 803 4210

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