National Patient Experience Survey 2018

The National Patient Experience Survey is now underway. Tell us about your experience!

The National Patient Experience Survey is the largest national survey of the Irish healthcare system and will run again during the month of May.

Almost 14,000 patients across 40 public hospitals participated in the inaugural survey in 2017, sharing their experiences of hospital care to help us identify what is working well in our hospitals and where improvements are needed. 

Adults who spend 24 hours or more in a public hospital and are discharged during the month of May will be invited to participate in the survey. This year 16 and 17 year olds will also be asked to tell us about their experiences in hospital. 

Over 28,000 patients will receive the survey by post approximately two weeks after their discharge. Participants will be asked a total of 61 questions on topics such as confidence and trust in hospital staff, hospital food, care and treatment on the ward and the provision of information and support when leaving hospital. 

The results of the 2018 survey will enable us to pinpoint where positive progress has been made in our hospitals since 2017 and identify where further work is needed. The full results will be published online at in the autumn. 

The National Patient Experience Survey is a joint collaboration between the independent health regulator HIQA, the Health Service Executive (HSE) and the Department of Health. To find out more about the survey, take a look at this short animation here.

You can also visit, follow on Twitter @NPESurvey or like on Facebook /NPESurvey. 

Emergency Department Notice

Our emergency department in the hospital is currently very busy due to the number of seriously ill patients we have admitted recently. We are asking people to think about all their care and treatment options and to keep our emergency services for those who need them most.

If you are seriously injured or seriously ill, or are worried that your life is at risk, our Emergency Department will assess and treat you as a priority. If you are a patient with a less serious illness or complaint, you can be treated by your GP or can be referred by your GP to an Assessment Unit in the coming days for treatment.

If you are a patient with minor injuries, you can go to an Injury Unit for treatment.
At our Mater Smithfield Rapid Injury Clinic, you will be treated by Mater Hospital nurses and doctors who specialise in emergency care. We offer fast assessment and treatment at the clinic and you do not need an appointment or a GP referral letter to attend. 

At our Mater Smithfield Rapid Injury Clinic we treat:

• Sprains and strains
• Broken bones
• Wound infections
• Minor burns and scalds
• Minor head injuries
• Insect and animal bites
• Minor eye injuries

Opening hours for Mater Smithfield Rapid Injury Clinic are:

Monday to Friday: From 8am - 6pm
Saturday & Sunday: From 10am - 6pm  (closed on Bank Holiday Mondays)