We encourage you as our patient to take part in decisions made about your treatment. This is the most important way to get the best care for your needs. On this page you will find information on how you can get involved in your own healthcare and how your family, friends and others can help you.

Take an active role in your own healthcare

Ask us questions

It's okay to ask us questions and to expect to get answers that you can understand about your health. It may help to write your questions down before an appointment. You can also take notes and have a family member or carer with you for an appointment.

Have a friend or family member talk to us

You could ask a trusted family member or friend to speak to us on your behalf. They can ask questions that you may not be able to think of while you are under stress. They can also help remember answers to questions you have asked and speak up for you if you are unable to. It's important that you make sure that your friend or family member understands your preferences for care and your wishes while in hospital.

Get to know the team

Ask who will be in charge of your care when you're in hospital. Expect us to introduce ourselves when we meet you and ask to see identification if necessary.

Help prevent mix-ups

Tell us if something doesn't seem quite right or if you think you are about to receive the wrong medication. Do not hesitate to tell us if you think we have mixed you up with another patient with the same name. Before we give you any medications or treatment, make sure we confirm your identity. We do this by checking your wristband or asking your name.

See this Medical Council issued booklet for more helpful information on working with your doctors and healthcare professionals to help you take an active role and get the most from your healthcare. 

Helpful information on pharmacy services and taking your medication

As a patient, you will generally need to take medications while you are in hospital as part of your treatment. You may also need to continue taking medications when you go home from hospital. The below document will provide you with useful information regarding your medications before, during and after your hospital stay.


Don't be afraid to remind us and your visitors to wash their hands. Hand washing is the most important way to prevent the spread of infections in the hospital.