The medical and nursing team cared for my relative with such compassion during what was a very difficult time.
From the initial meeting at front door of ED by kind security staff who directed and accompanied me through ED, the CNM2 of ED who met me and supported me in seeing my relative and the nursing and medical staff who were present at a respectful distance. The kind HCA who gave us a much needed cup of tea and tissues. It really was so appreciated. As a family we have felt very reassured that all my relative's physical and emotional needs were cared for.
Communication from the team has been brilliant with everyone ensuring we had time to ask questions and get information we needed and at other times just to listen to our fears and concerns. During busy and challenging times for healthcare staff, we commend and thank the Mater team for their amazing work.
I would just like to congratulate you on your outstanding customer service which I experienced in your Radiology Department. Both girls on the desk were extremely helpful, thoughtful and empathetic to my situation. They actively listened to help solve my predicament and were very communicative, while relaying my query to their colleagues both in their section and within other departments.
Even when it was evident that there was a mix my end up with appointments, they showed great patience, professionalism, and dedication within their role. Having worked in customer care for number of years, I would like to commend you and your team on their high standards. It made what could have been a very stressful situation, easy and routine.
I would like to add that these staff are a credit to your team and would kindly ask you thank them on my behalf for going above and beyond in her role.
My relative has recently been an inpatient in the Intensive Care Unit. We all live abroad. It was difficult communicating with my relative at the worst parts of their illness. The staff all looked after my relative remarkably well and thankfully recovered well enough to now be on a general ward. The Intensive Care Unit were amazing. They kept us up-to-date as much as they could and at one point I felt I had to travel over because I was so worried we may lose my relative. I have to say I met some really amazing medical professionals.
They really helped me when I was emotional and reassured me. Their kindness really made a very difficult time a lot better. It was a pleasure to meet them. They really did look after my relative and also I know there are many others who my relative said looked after them too. Myself, my siblings and my relative wish to thank you all from the bottom of our hearts . Without all your hard work my relative definitely wouldn’t be here today and for that we will all be eternally grateful.
You are all doing an amazing job and please pass on our personal heartfelt thanks to those working in ICU. You are a fantastic team.
Can you pass on my thanks and gratitude to the doctors in the ED. I went in exhausted, not able to breathe with stabbing chest pains at 2am and was in an absolute state. I'd been told by an external doctor it could have been a blood clot in the lung, so naturally I drove myself insane panicking.
But the ED doctor was so kind and thorough. She got all the tests done and when one came back positive, she got further tests done to ensure everything was clear. I would like to thank the ED doctor and the nurse who registered me at 2am.
Also the staff who carried out my CT scan where so friendly and kind. So please pass that onto her them.
I just wanted to say all the staff were amazing and looked after me so well, all the team of nurses were so kind so gentle so delicate and caring they checked in on me and made sure I had something to eat or drink but sadly I couldn’t keep my food down. They were so gentle with my needles and injections they were engaging in conversation and helped me when I was at my weakest , rubbing my back when I got sick apologising if the needles hurt
Just overall great. They made me feel safe when I was at my worst, scared, in pain, unwell and in a state but they made me feel safe and reassured that I will be okay. Today I got discharged and they all gave me hugs and were so kind to my family whom came up and helped me. The nurse I couldn’t get her name, she was amazing too so gentle so kind. She put in a cannula in my hand and took it out she was so gentle and apologetic and caring. She looked after me when I was vomiting and made sure I was okay
Over all the staff are so caring kind and gentle they are all so soft. Thank you for making me feel better when I was at my worst