In the interest of safety, we are still requesting that the public do not visit the hospital at this time. The only visitors allowed are those who are visiting:
Only next of kin and one visitor at a time will be allowed to visit the ICU until further notice.
No children are permitted to visit the hospital under any circumstances.
These visitor restrictions are in place for public and patient safety to minimise the possible spread of infections.
If you are a permitted visitor or patient, please ensure you have properly washed your hands before arriving at the hospital and please use the hand hygiene gel or foam provided at our main entrances on arrival and exit from the hospital. Please cover your mouth and nose with a tissue when you cough and sneeze, put used tissues into a bin and wash your hands afterwards. Responsible hand hygiene and respiratory etiquette helps to stop the spread of viruses.
If you have been to an area with confirmed Coronavirus or if you are experiencing symptoms including cough, shortness of breath, breathing difficulties and a high temperature, please do not visit the Mater Hospital. Please contact your GP by telephone if you require medical assistance.
For more information on Coronavirus (COVID-19) please see the HSE website here or call the HSE helpline on 1850 241850.
Thank you for your cooperation.
What can the Social Work Department do to Support You and your family?
Due to COVID-19, there are visiting restrictions in place in acute hospitals at the moment in Ireland, including the Mater Hospital. These restrictions are in place to protect our patients, our staff and the general public. We understand that visiting restrictions mean that patients don’t get to see their families as much as they would like to while in hospital, and can also mean that families don’t get as much regular feedback on how their loved one is doing in hospital. This can cause worry while the patient is staying with us in hospital.
Medical Social Workers often act as a liaison between patients/families and the clinical team. We want to ensure that you have a clear understanding of what is happening for you and that you have the opportunity to take part in any discussions and decisions about your care. This communication does not replace the clinical feedback from the medical or nursing team, but will hopefully provide reassurance for patients and their family members. We will also be happy to facilitate virtual visits/meetings with members of the ward based team which will hopefully mean you can remain connected to your family during your inpatient stay.
We understand just how difficult it is for our patients not being able to see family while they are in our care at the moment. It is especially hard for patients who are unable or unfamiliar with using mobile phones to keep in touch with family. We have found that putting photos of family or loved ones in our patient rooms has brought a huge sense of comfort and calm to them. Our medical social workers are very happy to facilitate this if a patient and their family would like to have photos of family members or loved ones in their room while they are in our care. To discuss this please contact the social work department on 01 8032406, or alternatively you can email email@example.com with your contact details and also the name and ward of the patient and the team will get back to you.
If you feel that our Medical Social Work Department could support you/your family member in our care in another way, please do not hesitate to get in touch and let us know by emailing us at the above email address.
We know how upsetting and difficult it is for patients to not to be able to have visitors in hospital during this challenging time.
We've created a new email inbox where family & loved ones can send a letter or message to a patient to brighten up their day.
Just email your letter or message to firstname.lastname@example.org along with the patient name, patient date of birth or address (so we can ensure post goes to correct patient) and the ward name. The Patient Liaison Team will then print it out, put it in an envelope and hand deliver it to the patient's ward for you.
This service will run Monday to Friday and messages received over the weekend or on public holidays will be delivered the next working day.
To maintain patient comfort, dignity and care in these challenging times, we have set up a temporary patient laundry exchange process. This allows a family member to exchange clean/dirty laundry for a patient while there are visiting restrictions in place at the hospital.
The Mater Misericordiae University Hospital regrets that it cannot accept any responsibility for any damage or loss that may occur as a result of using this temporary laundry service.