The Mater Misericordiae University Hospital is limiting activity at the hospital to essential services only

If you are a patient, please note that all non-essential outpatient appointments and elective surgeries are deferred until further notice. All elective orthopaedic and spinal services are now also cancelled. Patients whose appointments are deferred will be contacted by us by telephone.

The Mater Hospital regrets the impact that this will have on our patients but these new arrangements are necessary in order to deal with the impact of Coronavirus (COVID-19) during these unprecedented times.

Our staff are working extremely hard to deal with the virus and to care for all patients currently in the hospital. The Mater Hospital is employing all infection control measures and every effort is being made to manage and control the spread of the virus.  
 

Visting restrictions at the hospital

In the interest of safety, we are still requesting that the public do not visit the hospital at this time. The only visitors allowed are those who are visiting:

  • patients in critical care
  • vulnerable young adults
  • loved ones who are receiving end of life care

We are now limiting visitors in the Intensive Care Unit (ICU). Only next of kin and one visitor at a time will be allowed to visit the ICU until further notice. 

No children are permitted to visit the hospital under any circumstances.  

These visitor restrictions are in place for public and patient safety to minimise the possible spread of infections.

If you are a permitted visitor or patient, please ensure you have properly washed your hands before arriving at the hospital and please use the hand hygiene gel or foam provided at our main entrances on arrival and exit from the hospital. Please cover your mouth and nose with a tissue when you cough and sneeze, put used tissues into a bin and wash your hands afterwards. Responsible hand hygiene and respiratory etiquette helps to stop the spread of viruses.

If you have been to an area with confirmed Coronavirus or if you are experiencing symptoms including cough, shortness of breath, breathing difficulties and a high temperature, please do not visit the Mater Hospital. Please contact your GP by telephone if you require medical assistance.

For more information on Coronavirus (COVID-19) please see the HSE website here or call the HSE helpline on 1850 241850.

Thank you for your cooperation.


Patient comfort & care during COVID-19

Medical Social Work Service

What can the Social Work Department do to Support You and your family?
Due to COVID-19, there are visiting restrictions in place in acute hospitals at the moment in Ireland, including the Mater Hospital. These restrictions are in place to protect our patients, our staff and the general public. We understand that visiting restrictions mean that patients don’t get to see their families as much as they would like to while in hospital, and can also mean that families don’t get as much regular feedback on how their loved one is doing in hospital. This can cause worry while the patient is staying with us in hospital. 


Medical Social Workers often act as a liaison between patients/families and the clinical team. We want to ensure that you have a clear understanding of what is happening for you and that you have the opportunity to take part in any discussions and decisions about your care. This communication does not replace the clinical feedback from the medical or nursing team, but will hopefully provide reassurance for patients and their family members. We will also be happy to facilitate virtual visits/meetings with members of the ward based team which will hopefully mean you can remain connected to your family during your inpatient stay.

Family & Loved Ones Photos

We understand just how difficult it is for our patients not being able to see family while they are in our care at the moment. It is especially hard for patients who are unable or unfamiliar with using mobile phones to keep in touch with family. We have found that putting photos of family or loved ones in our patient rooms has brought a huge sense of comfort and calm to them. Our medical social workers are very happy to facilitate this if a patient and their family would like to have photos of family members or loved ones in their room while they are in our care. To discuss this please contact the social work department on 01 8032406, or alternatively you can email socialwork@mater.ie with your contact details and also the name and ward of the patient and the team will get back to you.

If you feel that our Medical Social Work Department could support you/your family member in our care in another way, please do not hesitate to get in touch and let us know by emailing us at the above email address.

Patient Messages & Letters

We know how upsetting and difficult it is for patients to not to be able to have visitors in hospital during this challenging time. 

We've created a new email inbox where family & loved ones can send a letter or message to a patient to brighten up their day.

Just email your letter or message to bestwishes@mater.ie along with the patient name, patient date of birth or address (so we can ensure post goes to correct patient) and the ward name. The Patient Liaison Team will then print it out, put it in an envelope and hand deliver it to the patient's ward for you.

This service will run Monday to Friday and messages received over the weekend or on public holidays will be delivered the next working day.

Patient Laundry Exchange

To maintain patient comfort, dignity and care in these challenging times, we have set up a temporary patient laundry exchange process. This allows a family member to exchange clean/dirty laundry for a patient while there are visiting restrictions in place at the hospital.

Process:

  • A patient can contact a family member and let them know that they have a bag of laundry that needs to be collected. The patient must also let ward staff know that they have laundry to be collected. 
  • A family member can collect the bag of laundry on a Tuesday or a Thursday between 12pm and 2pm at the laundry exchange.
  • The laundry exchange is located inside the hostel entrance (also known as the dialysis entrance) of the hospital, which is located on Eccles Street, directly opposite the back gate of Berkley Road Church. A family member can also bring in a bag of fresh laundry at this time which will be delivered to their loved one within 24 hours.
  • Please ensure that only laundry only is in the bag - no valuables, hearing aids, dentures, glasses etc

The Mater Misericordiae University Hospital regrets that it cannot accept any responsibility for any damage or loss that may occur as a result of using this temporary laundry service.

Virtual Visiting & Other Ways of Keeping in Touch

We understand how upsetting is is that families and friends of patients cannot visit them while they are ill in hospital at this difficult time. Try to remember that this for the best for everyone. Below are a few ways that you can keep in touch with a patient in our care at the moment.
  • See above for Patient Messages & Letters if you'd like to send a message or letter by email to a patient. This will be printed and delivered for you,
     
  • You can send a card or letter by post to a patient in our care. On the envelope include the patient's full name, the name of the ward they are on, and the hospital address: Mater Misericordiae University Hospital, Eccles Street, Dublin 7.
     
  • There is Wi-Fi available in all our wards and we are encouraging patients who have smart phones to keep in touch with their friends and family using apps such as Skype, Zoom or WhatsApp for ‘Virtual Visiting’.  
     
  • Our Hospice Friendly Hospitals programme received a very generous donation of a small number of tablets to facilitate ‘virtual visiting’ to support patients to stay in touch with their friends and family. This is very useful for patients who don’t have a smartphone, or if they are too frail or ill to use their phone at the moment. The tablets also allow a ‘virtual visit’ take place in cases where a family member cannot visit the hospital. Our staff will facilitate a virtual visit over Skype / Zoom / WhatsApp / Viber etc. To make arrangements for this, please email bestwishes@mater.ie giving the patient name and patient date of birth or address, the ward they are on, together with the name, email address and telephone number of a designated family member to arrange the Virtual Visit call with. Every effort will be made to arrange facilitate a telephone or video call or a virtual visit at the earliest opportunity by a member of our healthcare team.