Visiting the hospital

In the interest of safety, we ask that each patient have one visit daily to a maximum of two people at a set time between 2:00pm - 4:00pm or 6:30pm - 7:30pm. Wearing a mask is mandatory. Visiting arrangements need to be discussed at ward level.

Children are not allowed to visit the hospital.

The Mater Hospital has all infection control measures in place. These visitor restrictions will help us lower the spread of infection.

Please do not visit the Mater Hospital if you have been to an area with Coronavirus (COVID-19).

Phone your GP if you have symptoms such as a cough, shortness of breath, breathing difficulties or a high temperature. Do not visit the Mater Hospital if you have any of these symptoms.

Visitor guidelines

If you are coming to the hospital, please wash your hands properly before you arrive. Use the hand gel or foam at our main entrances before you go in, and before you leave.

Please cover your mouth and nose with a tissue when you cough or sneeze. Make sure you put used tissues in a bin and wash your hands afterwards. This will help stop the spread of viruses

Patient services

All appointments will go ahead unless you are told otherwise. If you want to reschedule your appointment, please contact the hospital.

Patients who need urgent or time-sensitive surgeries will still have these. Surgeries will take place at the Mater Hospital or at a private hospital.

We are reducing non-urgent activities and will contact any affected patients in advance.

If you are due a critical surgery or appointment, and we have not contacted you, please attend as planned.

For more information on COVID-19, please see the HSE website or call the HSE helpline on 1850 241850.

Thank you for your cooperation.

Latest Updates

Public Service Statement from the Mater Hospital

Smithfield Minor Injuries Unit is currently closed. We are currently working on technical issues and hope to get these resolved today. Please keep an eye on the webpage for update in relation to reopening of this service. Apologies for any inconvenience caused.

Public Service Statement from the Mater Hospital

Today (Fri 10th June) the Mater Hospital is staging a large scale training exercise involving a highly infectious diseases “patient”. This involves a transfer by air ambulance from Cork University Hospital to the Mater.

As part of this training event, staff will be dressed in personal protection equipment appropriate to protect them from a highly infectious disease. Some road closures will also take place around the hospital to facilitate the transfer and the Mater has been working closely with the relevant authorities including the Gardai to prepare for this training event.

We would like to reassure the public that there is no cause for concern as this is for training purposes only. The exercise is aimed at ensuring our team at the Mater and our colleagues are equipped to deal with patients suspected of having a highly infectious disease.

As the Mater is home to the National Isolation Unit, such simulations are an important part of the work that we do to prepare our dedicated staff should such events occur in the future.

We thank the public and our partners in this training event for their cooperation.

Public Service Statement from the Mater Hospital

The Mater Hospital is appealing to the public, where possible, to avoid its emergency department (ED). Hospital services are under extreme pressure due to high numbers of presentations at the ED. Patients who are presenting at our ED with non-urgent conditions are unfortunately experiencing lengthy waiting times to be seen.

Where possible, the Mater advises patients with non-emergency conditions to seek assistance from other parts of the health service such as minor injury units or their GP. However, any patient who is in need of emergency hospital care will of course be seen and the Mater would urge such patients not to delay and to seek such care.

We apologise for any inconvenience this causes to the public and thank them for their understanding and cooperation.

Patient comfort & care during COVID-19

What can the Social Work Department do to Support You and your family?
Due to COVID-19, there are visiting restrictions in place in acute hospitals at the moment in Ireland, including the Mater Hospital. These restrictions are in place to protect our patients, our staff and the general public. We understand that visiting restrictions mean that patients don’t get to see their families as much as they would like to while in hospital, and can also mean that families don’t get as much regular feedback on how their loved one is doing in hospital. This can cause worry while the patient is staying with us in hospital.

Medical Social Workers often act as a liaison between patients/families and the clinical team. We want to ensure that you have a clear understanding of what is happening for you and that you have the opportunity to take part in any discussions and decisions about your care. This communication does not replace the clinical feedback from the medical or nursing team, but will hopefully provide reassurance for patients and their family members. We will also be happy to facilitate virtual visits/meetings with members of the ward based team which will hopefully mean you can remain connected to your family during your inpatient stay.

We understand just how difficult it is for our patients not being able to see family while they are in our care at the moment. It is especially hard for patients who are unable or unfamiliar with using mobile phones to keep in touch with family. We have found that putting photos of family or loved ones in our patient rooms has brought a huge sense of comfort and calm to them. Our medical social workers are very happy to facilitate this if a patient and their family would like to have photos of family members or loved ones in their room while they are in our care. To discuss this please contact the social work department on 01 8032406, or alternatively you can email with your contact details and also the name and ward of the patient and the team will get back to you.

If you feel that our Medical Social Work Department could support you/your family member in our care in another way, please do not hesitate to get in touch and let us know by emailing us at the above email address.

We know how upsetting and difficult it is for patients to not to be able to have visitors in hospital during this challenging time. 

We've created a new email inbox where family & loved ones can send a letter or message to a patient to brighten up their day.

Just email your letter or message to along with the patient name, patient date of birth or address (so we can ensure post goes to correct patient) and the ward name. The Patient Liaison Team will then print it out, put it in an envelope and hand deliver it to the patient's ward for you.

This service will run Monday to Friday and messages received over the weekend or on public holidays will be delivered the next working day.

We understand how upsetting is is that families and friends of patients cannot visit them while they are ill in hospital at this difficult time. Try to remember that this for the best for everyone. Below are a few ways that you can keep in touch with a patient in our care at the moment.
  • See above for Patient Messages & Letters if you'd like to send a message or letter by email to a patient. This will be printed and delivered for you,
  • You can send a card or letter by post to a patient in our care. On the envelope include the patient's full name, the name of the ward they are on, and the hospital address: Mater Misericordiae University Hospital, Eccles Street, Dublin 7.
  • There is Wi-Fi available in all our wards and we are encouraging patients who have smart phones to keep in touch with their friends and family using apps such as Skype, Zoom or WhatsApp for ‘Virtual Visiting’.  
  • Our Hospice Friendly Hospitals programme received a very generous donation of a small number of tablets to facilitate ‘virtual visiting’ to support patients to stay in touch with their friends and family. This is very useful for patients who don’t have a smartphone, or if they are too frail or ill to use their phone at the moment. The tablets also allow a ‘virtual visit’ take place in cases where a family member cannot visit the hospital. Our staff will facilitate a virtual visit over Skype / Zoom / WhatsApp / Viber etc. To make arrangements for this, please email giving the patient name and patient date of birth or address, the ward they are on, together with the name, email address and telephone number of a designated family member to arrange the Virtual Visit call with. Every effort will be made to arrange facilitate a telephone or video call or a virtual visit at the earliest opportunity by a member of our healthcare team.